FAQS
General Questions
1. What services do you offer?
We offer a wide range of graphic artwork and embroidery services, including custom logo design, digital printing, embroidery on various fabrics, promotional merchandise, and personalized apparel.
2. How can I request a quote for your services?
You can request a quote by filling out our online form on the Contact Us page, calling us at [phone number], or emailing us at [email address]. Please provide as many details as possible about your project for an accurate quote.
3. What is the turnaround time for your services?
Turnaround time depends on the complexity and volume of the order. Generally, graphic design projects take 3-5 business days, while embroidery orders take 7-10 business days. Rush orders can be accommodated for an additional fee.
4. Do you have a minimum order requirement?
Yes, our minimum order requirement varies by service. For embroidery services, the minimum order is typically 10 pieces. For custom graphic design and digital printing, there is no minimum order.
Graphic Artwork Services
5. What file formats do you accept for graphic design projects?
We accept various file formats, including AI, EPS, PSD, PDF, JPG, and PNG. For the best quality, vector files (AI, EPS) are preferred.
6. Can you help with logo redesign or enhancement?
Absolutely! Our graphic designers can help refresh or completely redesign your existing logo to better align with your brand identity.
7. Do you offer revisions on graphic design projects?
Yes, we offer up to three free revisions to ensure you are completely satisfied with the final design. Additional revisions can be made for a small fee.
Embroidery Services
8. What types of items can you embroider?
We can embroider a wide variety of items, including t-shirts, polos, jackets, hats, bags, and more. If you have a specific item in mind, please contact us to check its suitability for embroidery.
9. What is the process for submitting a design for embroidery?
You can submit your design in a high-resolution format (preferably vector files like AI or EPS) via our website or email. Our team will review the design and provide a digital proof for your approval before starting the embroidery process.
10. Can you match specific thread colors to my brand colors?
Yes, we offer a wide range of thread colors and can match them to your brand’s color specifications. Please provide us with the Pantone (PMS) color codes if possible.
Orders and Payments
11. How do I place an order?
You can place an order through our website, by phone, or by visiting our store. Once we receive your order details, we will confirm the specifications and provide a final quote.
13. Do you offer discounts for bulk orders?
Yes, we offer tiered pricing discounts for bulk orders. Contact us with your order details, and we will provide you with a custom quote.